An issue may occur where playback cannot start, or where playback stops after two seconds, due to the web browser's DRM (Digital Rights Management) settings.
This issue may be resolved by adjusting your browser's DRM settings.
For more detailed instructions, please visit the official support page for your browser.
For Google Chrome, please follow these steps.
■ Update Google Chrome to the latest version
- Open Google Chrome.
- Click "︙" in the upper right corner of the window.
- Click "Settings".
- Click "About Chrome".
*If a new version is detected, the update process will start automatically.
When the update is finished, click "Relaunch".
■ Allow sites to play protected content
- Open Google Chrome.
- Click "︙" in the upper right corner of the window.
- Click "Settings".
- Click "Privacy and security".
- Click "Site settings".
- Click "Additional content settings", then "Protected content IDs".
- Turn on "Sites can play protected content" and "Sites can use identifiers to play protected content".
*Depending on your OS, the "Sites can use identifiers to play protected content" setting may not be shown.
■ Update the Widevine module
- Open Google Chrome.
- Type "chrome://components" into the address bar and press Enter.
- Under "Widevine Content Decryption Module", click "Check for update".
- Relaunch Google Chrome.
If the issue persists, try uninstalling Google Chrome and reinstalling the latest version. If the problem is still not resolved, please try a different recommended browser, such as Safari or Microsoft Edge.