Troubleshooting

Support Code

• (Web version) Error Code 9012-5401 is shown and playback will not start, or Error Code 9012-5402 is shown and playback stops after two seconds.
• I'm being shown error code 9009-2201 or 9010-2101.

Other issues

• [Android] When using "Extend to..." or "Play Based on Current Time", the next track does not play.
• (Issue Resolved) (iOS) The app freezes when accessing a game's details page.
• Android Auto voice commands are not working properly.
• I am unable to play music via CarPlay or Android Auto.
• (iOS) Tracks play with slight disruptions when using the 'Extend to...' feature.
• (Android) Tracks cut in and out or have noise during playback on certain devices.

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