Tracks that have been downloaded will expire if you have gone offline for an extended period of time.
If the track has expired, you will be shown support code 9009-2201 or 9010-2101.
Please note that support code 9009-2201 is for Android devices, and 9010-2101 is for iOS devices.
If you receive either of these support codes, please try the following:
• For Android
Launch the app while your device is connected to the Internet, then leave the app running for around 30 minutes.
*During this time, it is okay to use other apps and let this app run in the background.
• For iOS
Launch the app while your device is connected to the Internet, then leave the app running in the foreground for around 30 minutes.
*Allowing your device to go into sleep mode or any other action that makes this app run in the background will disrupt this process.
For Android Users
After updating the app to version 1.7, you may be unable to play downloaded tracks while offline.
*This issue may occur even if you regularly connect to the Internet.
If you are unable to play tracks while offline, please try the steps under "• For Android" above.
If only certain tracks cannot be played, please try the following:
- While your device is connected to the Internet, play the affected track.
- Then, while offline, try playing the same track again.