Troubleshooting

Support Code

• (Web version) Support Code 9012-5401 is shown and playback will not start, or support code 9012-5402 is shown and playback stops after two seconds.
• I'm being shown support code 9009-2201 or 9010-2101.

Other issues

• [Android] When using "Extend to..." or "Play hourly tracks," the next track does not play.
• 【Issue Resolved】 (iOS) The app freezes when accessing a game's details page.
• Android Auto voice commands are not working properly.
• I am unable to play music via CarPlay or Android Auto.
• (iOS) Tracks play with slight disruptions when using the "Extend to..." feature.
• (Android) Tracks cut in and out or have noise during playback on certain devices.

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