If CarPlay or Android Auto playback is not working, please follow the steps below:
■ Troubleshooting
- Check that the app and your device OS are both updated to the latest version.
- Check that your device is connected to the internet.
- Close and restart the app.
- Turn off your vehicle's engine and restart it.
If the USB charging cable is not working, please follow the steps below:
- Check whether the cable is compatible with your device.
- Try connecting using a different cable.
If the issue persists, please contact the manufacturer of your in-vehicle display.